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ConnectED trouble

Question asked by Natalie Lane on Aug 9, 2018
Latest reply on Aug 9, 2018 by Natalie Lane

Hi, I have a question about ConnectED.  We have a student at our school who has not been able to redeem his code for his math book.  When he clicks on ConnectED, he gets this message: User already exists! Your email account already exist.  Please login with your email id to continue.  

Have  you guys ever seen this message or know how to get past it to redeem a code?