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Can Help be customized in mobile app like the web version?

Question asked by Joe Allen on Aug 9, 2018
Latest reply on Aug 12, 2018 by

In the browser version of Canvas, we can customize what students see in terms of help / support.  We do not have resources or a central help desk that supports student in our K12 organization, we direct students back to their schools for assistance.   With the app, if they click "report a problem", the question ends up in Service cloud.   One of our two staff have to respond to the student saying they need to go back to their school and everyone ends up frustrated.   We would love it if we could customize the help so we aren't appearing to offer email help or let students request features when in fact that is not our approach.   Thanks.