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Adding an External App but it does not show in Navigation?

Question asked by Abel Villarreal on Aug 14, 2018
Latest reply on Aug 14, 2018 by

I was successful in adding an app but it does not show up in the Navigation once app is added in External Apps. According to the publisher it's a Canvas issue and Canvas says it's the way the publishers packaged content. Has anyone experienced this? Why wouldn't the app show up in Navigation?