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Missing figures when importing Cengage test banks

Question asked by Jorge Soares on Aug 14, 2018
Latest reply on Sep 24, 2018 by Kona Jones

I am trying to import test banks designed by Cengage into Canvas. The original zip file containing an enormous amount of folders with test banks for each sub-section of the book does not seem to be directly importable into Canvas so I had to extract all folders and compress each one of them into separate zip files. When I imported a couple of those zip files the test banks uploaded correctly except that all figures are missing. They do not show as broken, they are plainly missing from the Canvas question bank.