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iclicker with cross-listed courses

Question asked by Luke Prather on Aug 16, 2018
Latest reply on Aug 18, 2018 by Rick Murch-Shafer

Has anyone else who uses the iclicker LTI had problems with the integration recognizing cross-listed sections in a course? 


After cross-listing sections in Canvas, iclicker (classic) only recognizes the individual sections for the instructor to sync with and does not display a "section" that includes the entire enrollment of the canvas course. This is problematic when an instructor wants to utilize iclicker with the entire course (all sections) and sync rosters and grades back to a cross-listed Canvas course.


As a work around I've manually created an additional combined section of all students in the Canvas course, but it's clunky since my manual section requires frequent updates as students add/drop the course.


I've previously engaged iclicker and Canvas support to no avail, but If anyone has experienced similar issues, it would be great to hear from you.