Lindy Foster

How to handle Request for Document Preservation

Discussion created by Lindy Foster on Aug 16, 2018
Latest reply on Aug 16, 2018 by Kelley L. Meeusen

I just received a request from our Legal Department demanding that we preserve any documents pertaining to a student in one of our courses. They want all email (messages) and student-teacher interactions preserved pending potential litigation. The course in question is concluded (by term end date), so in theory the instructor cannot change anything. Presumably I can masquerade as the student and view their Inbox if required to do so.

Have any of you gotten a request like this, and how did you handle it? I would require a search warrant be produced before I would provide any of this documentation, and I haven't been asked for it yet; just the preservation requirement.

We do re-enable courses from time to time in order to permit a student to finish an incomplete, and I can forward this information to my fellow admins and hope for the best, but that doesn't sound terribly convincing. How would we prove that it hadn't been re-enabled and this re-concluded?

I'd love to hear about any other experiences like this and how you handled it!