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On the free account, I added a student to my course, but instead of showing their name, there is a long number instead. She cannot log in to the course.

Question asked by Julie Greenman on Aug 22, 2018
Latest reply on Aug 22, 2018 by Kona Jones

My student is also a student at an online high school with a paid account. Could that be the problem? She is using the same email for both accounts, but for my class, she cannot log in. Has anyone ever had this problem and can give me suggestions on how to help me help her login?

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