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SpeedGrader video comment no audio on playback

Question asked by Andrew Cleminshaw on Aug 25, 2018
Latest reply on Apr 5, 2020 by Danielle Moss

When I record a video comment in SpeedGrader, I can't hear the audio track on playback. I can see my lips move in the video. When I try to talk to text feature to dictate a comment, the mic picks up my speech fine. When I play audio on my computer the speakers work. I am working with the default camera and microphone built into my Lenovo ThinkPad. What is odd is that my previous version of this laptop let me record video comments just fine this year for submission to an online learning class, but now this newer laptop has this playback issue with Canvas video comments.