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How do I make this pretest available?

Question asked by Diane Verrochi on Sep 1, 2018
Latest reply on Sep 4, 2018 by Stuart Ryan

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I've got a student trying to access a pretest and unable to find the blue button to take it. Of course, she's trying to do this before the class has actually started. Is there something I need to toggle to make it available the way the course as a whole was made available? This pretest is an assessment that gets followed up with a tutorial. If she wants to do the pretest and get a jumpstart on the tutorial, I'm fine with that, just don't know why she's not seeing the button!

Other students have successfully posted to the "introduction" assignment already, so it's not that all assignments are inaccessible, by the way. So I'm perplexed.

Diane Verrochi Sep 4, 2018 8:22 AM

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Hi Stuart,

I received a reply this morning. It's a "Canvas quirk" that any sort of quiz is not available until the official start of the course, which in this case is tomorrow. We don't normally start our semesters on a Wednesday, so normally it wouldn't be due the first day of class, but this time, that's how it works out. Argh. Well, that's one big class-wide extension!

Thanks for talking this through with me!

Diane

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Stuart Ryan

Sep 1, 2018 7:51 PM

Hi Diane,

That is an interesting one. If other Students are able to access the course already, then that indicates that the course is definitely published.

I would like to clarify a couple of things. Just to make sure, the pre-test is that in the same Course that the students are already accessing? Also is the Student able to see the course on her Dashboard and is only not able to see the assignment?

A couple of things I would check from your end, is the student actually enrolled (can you see her on the People screen), and have you checked the view of the course from the Canvas Student view?

Look forward to hearing from you, sorry for all the questions, trying to get a handle on a few different areas that may be related.

Cheers,
Stuart

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Diane Verrochi @ Stuart Ryan on Sep 2, 2018 7:02 PM

Hi Stuart,

Thanks for replying! I wasn't sure anyone would be around this weekend.

She is enrolled and the pretest is in the same course that other students have accessed. None have taken the pretest, but she's the only one who's reached out to me. Possibly the only one trying to take it before the class even officially starts!

I asked her what browsers she had tried, and she said Chrome and Edge. She also said she can see the assignment instructions, but cannot see anything to click on to actually take the pretest.

I... don't know how to check in student view. I can preview the quiz, but I'm guessing that's not what you mean. I'll go see if I can figure that out.

Thanks again,

Diane

Back to add: Okay, I found the Student View setting. And I see exactly what she described. The directions are there. The button that's in the Master Course saying "Take Quiz" is not.

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Stuart Ryan

@ Diane Verrochi on Sep 2, 2018 8:43 PM

Hi Diane,

No worries at all, hmm out of curiosity, have you set an availability date on the quiz by any chance? If you have, and the date hasn't been reached yet, I could see that as the cause?

I would suggest double checking all the settings in the quiz.

Please let me know how you go.

Cheers,
Stuart

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Diane Verrochi @ Stuart Ryan on Sep 3, 2018 9:54 AM

Hi Stuart,

I've checked, and there's no limiter on the start date. All of the rest of the settings look correct too. It's a mystery! I've emailed the instructional designer, but won't hear back until tomorrow, which is when we start anyway. So I've also suggested the student take a deep breath and relax, that it will be handled.

Thanks,

Diane

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Stuart Ryan

@ Diane Verrochi on Sep 3, 2018 4:18 PM

Hi Diane,

Good to know, I would be very curious to find out what the learning designer says (for my own learning) as this one also has me stumped.

Also, I like that suggestion *takes a deep breath and relaxes*.

Look forward to hearing from you.

Stuart

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Diane Verrochi @ Stuart Ryan on Sep 4, 2018 8:22 AM

Hi Stuart,

Thanks for talking this through with me!

Diane

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Stuart Ryan

@ Diane Verrochi on Sep 4, 2018 4:11 PM

Hi Diane,

Thank you for the follow up, I will definitely keep this in mind in the future!

Not at all, glad you were able to get to the bottom of it in the end.

Cheers,
Stuart

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Stuart Ryan Sep 1, 2018 7:51 PM
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Hi Diane,
That is an interesting one. If other Students are able to access the course already, then that indicates that the course is definitely published.

I would like to clarify a couple of things. Just to make sure, the pre-test is that in the same Course that the students are already accessing? Also is the Student able to see the course on her Dashboard and is only not able to see the assignment?

A couple of things I would check from your end, is the student actually enrolled (can you see her on the People screen), and have you checked the view of the course from the Canvas Student view?

Look forward to hearing from you, sorry for all the questions, trying to get a handle on a few different areas that may be related.
Cheers,
Stuart
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- Diane Verrochi @ Stuart Ryan on Sep 2, 2018 7:02 PM
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  Hi Stuart,
  Thanks for replying! I wasn't sure anyone would be around this weekend.
  She is enrolled and the pretest is in the same course that other students have accessed. None have taken the pretest, but she's the only one who's reached out to me. Possibly the only one trying to take it before the class even officially starts!
  I asked her what browsers she had tried, and she said Chrome and Edge. She also said she can see the assignment instructions, but cannot see anything to click on to actually take the pretest.
  I... don't know how to check in student view. I can preview the quiz, but I'm guessing that's not what you mean. I'll go see if I can figure that out.
  Thanks again,
  Diane
  Back to add: Okay, I found the Student View setting. And I see exactly what she described. The directions are there. The button that's in the Master Course saying "Take Quiz" is not.
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  - Stuart Ryan @ Diane Verrochi on Sep 2, 2018 8:43 PM
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    Hi Diane,
    No worries at all, hmm out of curiosity, have you set an availability date on the quiz by any chance? If you have, and the date hasn't been reached yet, I could see that as the cause?
    
    I would suggest double checking all the settings in the quiz.
    
    Please let me know how you go.
    Cheers,
    Stuart
    2 people found this helpful
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    - Diane Verrochi @ Stuart Ryan on Sep 3, 2018 9:54 AM
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      Hi Stuart,
      
      I've checked, and there's no limiter on the start date. All of the rest of the settings look correct too. It's a mystery! I've emailed the instructional designer, but won't hear back until tomorrow, which is when we start anyway. So I've also suggested the student take a deep breath and relax, that it will be handled.
      
      Thanks,
      Diane
      2 people found this helpful
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      - Stuart Ryan @ Diane Verrochi on Sep 3, 2018 4:18 PM
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        Hi Diane,
        Good to know, I would be very curious to find out what the learning designer says (for my own learning) as this one also has me stumped.
        
        Also, I like that suggestion *takes a deep breath and relaxes*.
        
        Look forward to hearing from you.
        Stuart
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        Diane Verrochi @ Stuart Ryan on Sep 4, 2018 8:22 AM
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        Hi Stuart,
        I received a reply this morning. It's a "Canvas quirk" that any sort of quiz is not available until the official start of the course, which in this case is tomorrow. We don't normally start our semesters on a Wednesday, so normally it wouldn't be due the first day of class, but this time, that's how it works out. Argh. Well, that's one big class-wide extension!
        Thanks for talking this through with me!
        Diane
        2 people found this helpful
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        Stuart Ryan @ Diane Verrochi on Sep 4, 2018 4:11 PM
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        Hi Diane,
        Thank you for the follow up, I will definitely keep this in mind in the future!
        
        Not at all, glad you were able to get to the bottom of it in the end.
        Cheers,
        Stuart
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