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Canvas Email Address Problem

Question asked by Ervin Meadows on Sep 2, 2018
Latest reply on Sep 2, 2018 by Layne Heiny

I'm am a teacher of a class that requires participation from many other teachers.  While entering them into Canvas Module via "+ People", I get a message that indicates that Canvas can't find matches for the email addresses below (see attachment for screen shot).  I had this problem on approximately 4 out of 25 email addresses I submitted.   I have verified their email addresses and they appear to be correct or at least they work in Google Mail.


Could this have something to do with a mismatch between a Canvas Profile email address and their google account email address?