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Parent account does not have enough letters in the name or enough characters for the password to allow her to login to her newly created account.

Question asked by Melissa Bartlett on Sep 7, 2018
Latest reply on Sep 7, 2018 by Melissa Bartlett


I have had a parent create her parent account with the name Ho, Ho. Apparently, you have to have at least 3 characters in your name and an 8 character password. I don't believe she has either criterion associated with the account she created. Is there something you can do to help with this account? Please advise.