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VeriCite Native Integration Not Creating Originality Reports?

Question asked by Andrea Cohn on Sep 11, 2018
Latest reply on Sep 12, 2018 by Andrea Cohn

Has anyone else had major problems with their VeriCite integration in Canvas since it was bought out by Turnitin? We are using the native integration in Canvas and have had multiple instances of papers not generating originality reports upon submission - they just hang there until the instructor goes back in and resubmits them. It doesn't seem to have anything to do with file type or time of submission. We have asked for VeriCite support to investigate since early August, but so far have had no answers. 

Thanks for any light you can shed on this! It is happening in multiple classrooms.