I am logging in to another laptop with same username and password. Unfortunately, I lost all my previous files in Canvas. What should I do?
Hello Ratnawati Ratnawati and welcome to the Canvas Community. I have a few follow up questions. Are you logging in to the same instance of Canvas or have you changed schools and now accessing Canvas with a different URL? Were these files uploaded to your personal files through the "account" button or were they uploaded to a particular Canvas course? If they were uploaded to a course, can you still access the course and are you a student or teacher in the course?
Some additional information would help in pointing to what may be happening because it shouldn't be possible to lose files that have been successfully uploaded to Canvas but depending on your situation accessing them may occur differently.
Thanks for the additional details!
Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment. Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.
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