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When will users be able to see their own cases?

Question asked by SethBattis@stmarksschool.org on Jul 13, 2015
Latest reply on Jul 14, 2015 by SethBattis@stmarksschool.org

It looks like, with the transfer from ZenDesk to Service Cloud, users no longer have access to the list of their own open tickets? Am I missing something? When will users be able to see their own tickets? (Or will they _only_ be interacting with tickets via email under the Service Cloud regime?)

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