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How do I delete a parent account

Question asked by Erika Cockley on Sep 17, 2018
Latest reply on Sep 18, 2018 by Kristin Lundstrum

I observe my daughters account. We moved and she is now using canvas with her new school district but her old school did not deactivate her canvas account even though I told them repeatedly she is not in the school and they transferred her records months ago. This is now not allowing me to observe her under the new school as i can’t delete my canvas account nor make a new account due to my email address being used already. How do I rectify this issue?