im trying to register for apple music and it wants proof that i'm a student, so i gave my student email address. however, canvas is getting the message and it wont let me send a message from my insite/canvas email so i'm not sure what to do.
Alexandra, Canvas isn’t like traditional email as there is no email address for someone in Canvas. Instead it has an internal messaging system in the Inbox that functions similar to email and also forwards out to the email address that people have linked with Canvas. Not all any message you get in Canvas will get forwarded out to your regular (school) email. If you reply from your school email it will go back into Canvas and out to the person. Yet, you can’t start a new Canvas message to someone from outside of Canvas. As to your problem, it sounds like a strange one. Have you tried logging directly into your student email (not Canvas)? I’d give it a try and if you can’t get it to work you might want to contact Tech Support at your school for more help.
Hope this helps! Kona
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