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Students unable to submit from Office 365 to dropbox

Question asked by Darren Hale on Sep 27, 2018
Latest reply on Mar 27, 2019 by

Whenever I have students try and submit an Office 365 Word document into a dropbox,  I get the same error message," Canvas is processing your submission..."
Students are able to submit as a file attachment or URL link but not through the online 365.  Has anybody else had this problem?