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Pearson My Lab Sync Issue with Emoticons

Question asked by Tasha Biesinger on Sep 28, 2018
Latest reply on Oct 7, 2018 by Tasha Biesinger

Hello all-knowing Canvas community! Happy Friday - 


We are experiencing sync issues from Pearson My Lab (My Spanish Lab to be exact) to Canvas - and Pearson support has suggested that the sync issue is being caused because of the presence of small images/emoticons in the titles of Canvas content such as pages and discussions.

Have any of you experienced this? How is it possible for a Canvas page title (obviously not connected to the Pearson content in any way) to interfere with the Pearson grade sync?