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Announcements unavailable for Observers

Question asked by Christina Stejskal on Oct 3, 2018
Latest reply on Jun 6, 2019 by

Some of the Observers in Canvas are unable to view announcements that are posted as part of a course.  Majority of the observers can view the announcements, but a few have experienced the announcements being unavailable.  


Announcements are not listed as part of the course for that observer.  For example, the father of the student can see the announcements under his observer account, but the mother of the student cannot see the announcement under her observer account.  


We have tried deleting the account as an administrator and creating a new one, without any changes to the announcements.


Thank you.