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Media Recording not working

Question asked by Samuel Bachert on Oct 5, 2018
Latest reply on Oct 25, 2018 by Laura Paciorek

I have been working with a student who has been having trouble recording within Canvas.  He has updated all his browsers, he has allowed Flash both when launching the record tool as well as to enable it in Chrome.  We have done the same in Firefox and Edge; however, he never gets past the screen where it times out saying “connecting”.  I don’t know what else to have the student to try and looking for some other troubleshooting he can try.  Has anyone found a way to get this to work? In the past the student was able to do this.


 Thanks, Sam