A student who is active in an online class no longer has access to the conferences on Big Blue. Need help resolving.
Hello there, Lynn Wardell Welcome to the Canvas Community. Thank you for posting your question. If you are using the free version of BigBlueButton, those recordings are only stored for 14 days (per this Guide: How do I record a conference?). However, I'm going to bring Fred Dixon in on this question in case I've missed anything. Fred may be able to give you additional details. I hope this will be helpful to you, Lynn.
The student is trying to join the conference when it is live but is unable to.
Retrieving data ...