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Is there a known issue with grades on writing assignments that are linked to TurnItIn failing to load and/or disappearing?

Question asked by Sandi Landis on Oct 18, 2018
Latest reply on Oct 18, 2018 by

This semester I have had 2 or 3 students whose paper grades failed to load from TurnItIn or initially loaded and then later reverted to zeroes. Is this a known issue?