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Error submitting iPad recordings for Spanish

Question asked by Juli Lorton on Oct 19, 2018
Latest reply on Mar 29, 2019 by Juli Lorton

I'm new to Canvas, but have several years of experience with a different LMS, so I understand workflows and settings. Students media submissions from iPads are not loading for the teacher. I've verified assignments settings to allow for Online submissions & media files, and masqueraded as the teacher and student. I get the same error "Media is currently being converted, please try again in a little bit." The class iPads are 4 years old, which may be part of the issue. 6 students are having this issue.

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