AnsweredAssumed Answered

Error submitting iPad recordings for Spanish

Question asked by Juli Lorton on Oct 19, 2018
Latest reply on Oct 19, 2018 by Rick Murch-Shafer

I'm new to Canvas, but have several years of experience with a different LMS, so I understand workflows and settings. Students media submissions from iPads are not loading for the teacher. I've verified assignments settings to allow for Online submissions & media files, and masqueraded as the teacher and student. I get the same error "Media is currently being converted, please try again in a little bit." The class iPads are 4 years old, which may be part of the issue. 6 students are having this issue.