download issue local ip 127.0.0.1

[sarah_johnson2]

Hi,

We are in a Correctional Facility using a CANVAS server built remotely by the state college that provides us with classes.

We have an issue downloading files from the server in that sometime during the download the IP ‘changes’ and targets 127.0.0.1 rather than the server address.

Below is the server ‘properties.ini’

On the server, this file was uploaded fine from a client PC, and can be downloaded and opened on the server:

 

Back on the client, the file ‘looks’ correct when trying to download it:

 

But as soon as the Download button is clicked, this is the result:

 

Any thoughts or guidance on what might be the issue would be greatly appreciated!!

Please let me know if there is any other information needed to help solve this.

Thank-you!

Properties.ini:

[Banner]

disable_banner_file=/home/canvas/Canvas/apps/bitnami/banner/disable-banner

[General]

installdir=/home/canvas/Canvas

base_stack_name=Bitnami Canvas LMS Stack

base_stack_key=canvaslms

base_stack_version=2018.06.23.40-0

base_stack_platform=linux-x64

base_stack_service=

require_root_privileges=1

[Support]

installed_components=apache php postgres canvaslms

apache_logs=apache{,2}/logs/error*log logs/error_log

apache_conf=apache{,2}/conf/{*.conf,bitnami/*.conf} etc/httpd.conf apps/*/conf/ht*.conf

apache_acl=apache apache2

php_conf=php/{php.ini,etc/php.ini} etc/php.ini

php_acl=php

postgres_logs=postgresql/{postgresql.log,data/pg_log/postgresql-*.log}

postgres_conf=postgres/data/{postgresql.conf,pg_hba.conf}

postgres_acl=postgresql

canvaslms_logs=apps/canvaslms/htdocs/log/*.log

canvaslms_conf=apps/canvaslms/htdocs/config/{cache_store,browsers,delayed_jobs,domain,file_store,styleguide}.yml

[Apache]

apache_server_port=80

apache_user=daemon

apache_group=daemon

apache_server_ssl_port=443

apache_root_directory=/home/canvas/Canvas/apache2

apache_htdocs_directory=/home/canvas/Canvas/apache2/htdocs

apache_domainname=NMSUWESTERN

apache_configuration_directory=/home/canvas/Canvas/apache2/conf

apache_version=2.4.33

[PHP]

php_binary_directory=/home/canvas/Canvas/php/bin

php_configuration_directory=/home/canvas/Canvas/php/etc

php_extensions_directory=/home/canvas/Canvas/php/lib/php/extensions

php_version=7.1.19

[Postgres]

postgres_root_directory=/home/canvas/Canvas/postgresql

postgres_binary_directory=/home/canvas/Canvas/postgresql/bin

postgres_port=5432

postgres_hostname=192.168.203.220

[Ruby]

ruby_root_directory=/home/canvas/Canvas/ruby

[Stef_retired]

Hello,  @sarah_johnson2  , welcome to the Canvas Community! From your screenshots it looks like you might be using a self-hosted version of Canvas, so we've shared this question with the Canvas Developers‌ group to attract the attention of your fellow experts. (You won't need to join the group to see their responses here, but if you'd like to join, you can easily do so by navigating to the group page and selecting Join Group from the Actions dropdown at the upper right of that page.) You also might want to ask your question in the self-hosted GitHub  Home · instructure/canvas-lms Wiki · GitHub 

If our assumption about this being a self-hosted instance is off the mark, please let us know.

[sarah_johnson2]

Thank-you!
It is a self hosted server.

ANY thoughts or guidance would be greatly appreciated!