AnsweredAssumed Answered

Canvas Export file fails during download

Question asked by Adam H on Oct 24, 2018
Latest reply on Feb 6, 2019 by Larry Bouthillier

I have a very large course I created in Canvas. Once I select export course in Canvas process as normal. Because of the size of the course, it takes about 10-15 minutes to complete. Once it completes the new course is now available for download. This is where the problems start to arise. I select the export file to download, and it asks where I would like to save the file. After selecting where I want to save the file the download starts. Now, I have exported large courses before, however, this one course is the largest I have tried so far. So the download starts as normal, and after a few minutes, it shows the download failed. I have tried to do a new export of the same course, but the download still fails after a few minutes. Just to make sure the issue was not widespread. I exported and downloaded a different Canvas course and had no issues; the "course export" file downloaded as normal. For some reason, this new course continues to fail during the download process.