We've been trying to submit his essay for over a week. We've tried logging out and back in, but nothing works. Any ideas as to what the problem might be would be greatly appreciated.
From what I've heard from the support folks at TurnItIn in the past, it's best for the student to contact TurnItIn directly, since they have access to information about the assignment, the student's account, the submission, etc. There's a support form at Turnitin - Support Wizard
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