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Incompatible Character Encodings

Question asked by Heather Harris on Oct 29, 2018
Latest reply on Jun 11, 2019 by

We are getting a lot of tickets into our Instructure Support lately where students are trying to submit assignments and are getting an Incompatible Character Encodings: ASCII-8BIT and UTF-8 error.  We seem to be getting a bunch of these, all of the sudden, any ideas on what might be causing this to occur?