hi so i was in a middle of taking a test and my computer suddenly shut down on me and started to update and so the timer on the test was still going on and now i have a 0 so is there any way i can redo my test because i had computer problems?
Hello Teresa Nguyen Welcome to the Canvas Community. Thanks for posting your question. I am sorry to read that your computer decided to install updates right in the middle of your test. That seems quite frustrating! Your instructor does have tools available to him/her to "moderate" the quiz so that you can get some extra time. I'll provide two links in case you would want to share these with your instructor.
Once I publish a quiz, how do I use the Moderate Quiz page? (current quiz interface)
How do I moderate an assessment and view student results in Quizzes.Next? (new quiz interface)
You'll want to reach out to your instructor as soon as possible to let him/her know of this situation. You can use the following Guide to contact your instructor:
How do I get help with Canvas as a student?
I hope this will be of help to you, Teresa.
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