AnsweredAssumed Answered

Can we push stack trace data to a third party help desk system?

Question asked by Brian Lee on Nov 16, 2018
Latest reply on Nov 16, 2018 by Rick Murch-Shafer

We currently use SpiceWorks help desk for our IT ticketing system and we use Canvas integrated help separately.  What we would like to do is have the tickets pushed to Spiceworks so that all tickets eventually end up in the same system.  We thought about simply replacing the link in the help menu; however, our ELearning folks have indicated that having the Stack Trace information that is generated in Canvas is indispensable for supporting tickets.  So...

 

Can we push stack trace information to another ticketing system if we choose the email or third part option?

Outcomes