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Downloading file issue in Canvas conferences / BigBlueButton

Question asked by Angela McLoughlin on Nov 22, 2018
Latest reply on Apr 29, 2019 by

Dear fellow Canvas users,


Our group uses the basic Canvas conference software Big Blue Button to host online tutorials. The tutor uploads a presentation file, usually in ppt or word. A couple of students in classes this week have had difficulty in downloading the ppt file successfully, reporting that the file is displaying gibberish rather than expected text.


Any suggestions or workarounds?