Dear fellow Canvas users,
Our group uses the basic Canvas conference software Big Blue Button to host online tutorials. The tutor uploads a presentation file, usually in ppt or word. A couple of students in classes this week have had difficulty in downloading the ppt file successfully, reporting that the file is displaying gibberish rather than expected text.
Any suggestions or workarounds?
Regards
Angela
Hi Angela,
I'm Fred Dixon, the product manager for BigBlueButton. While I work at Blindside Networks (the company providing hosting for BigBlueButton) and I can't speak on behalf of Instruction, I can help with your issue.
The PPT should download correctly by students as we only do processing on it when converting for display online. Just to be certain, are you referring to the
(a) the display of the PPT within the live BigBlueButton session (which in effect downloads a converted copy of the slides during the session for display within the user's client,
(b) or to the file that gets downloaded when students click the 'Download presentation button'
I'll also reach out directly -- I would be very interested in trying to reproduce the problem with your presentation.
Regards,... Fred
--
BigBlueButton Developer
I also moonlight as the CEO of Blindside Networks
Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment. Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.
Robbie
Hello there, Angela McLoughlin...
I am not exactly sure of an answer for you, but I wanted to let you know that I am going to tag Fred Dixon from Blindside Networks in my reply in hopes that he might be able to shed some light on your question. I hope this will help you, Angela.