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Messages disappearing using Outlook

Question asked by Dalena Jeffries on Nov 27, 2018
Latest reply on Nov 29, 2018 by Dalena Jeffries

A user has her messages forwarded to her Outlook account.  When she deletes the message in her Outlook Inbox, she then can no longer see in Canvas when someone responds to that message thread.   She hasn't deleted the thread in Canvas, but can no longer find it.  Do you know why this is happening?  Or how to correct the issue? Thanks!