We are using the Canvas Student app (version 6.4.2) on iPads (iOS 11.3.1).
When we try to annotate a PDF with the Text Tool it is applying a white background. The white background at time overlaps the document's information underneath it. We would like to be able to change the Color Presets to be transparent like all of the other annotation tools.
In the past, it used to be transparent.
How can we change the Color Presets for Text?
Hi Melodi Kunn,
Interesting issue you have discovered. I tried to do this on 3 different iOS devices using a few different version of the app and I have found something slightly different on each of them.
I definitely couldn't find a text color picker for text, only annotations. So, I had to use the presets.
As for the text color, I did notice you can reset the color preset which brought back the transparent background. You can reset a color by holding down on the color and wait for the Reset menu option to pop up. See my screenshot below.
I know this isn't an answer to your question, but it could be a temporary workaround for now.
I would suggest you contact your local Canvas support so they can create a ticket to have this looked at with more explanation. I'll do some research myself and post back here if I find anything out.
Thank you!
There is something comforting in the fact that the inconsistencies are
happening to others as well.
Prior to posting this question, we were only successful at receiving the
‘reset’ option on the pen tool color but not the text tool. Updates are
constantly happening; we will try again since you were able to receive a
‘reset’ option on the text tool color. Thank you again, Melodi
On Sat, Dec 15, 2018 at 12:54 PM Ryan Seilhamer <instructure@jiveon.com>
The reset option was very hit and miss. It didn't work on every color.
As for your issue, there is an idea you should check out and respond to here:
Hi Melodi Kunn,
Interesting issue you have discovered. I tried to do this on 3 different iOS devices using a few different version of the app and I have found something slightly different on each of them.
I definitely couldn't find a text color picker for text, only annotations. So, I had to use the presets.
As for the text color, I did notice you can reset the color preset which brought back the transparent background. You can reset a color by holding down on the color and wait for the Reset menu option to pop up. See my screenshot below.
I know this isn't an answer to your question, but it could be a temporary workaround for now.
I would suggest you contact your local Canvas support so they can create a ticket to have this looked at with more explanation. I'll do some research myself and post back here if I find anything out.