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Assignment with Turnitin,  Submission showing on inbox but speedgrader shows no submission

Question asked by Sara Udelhofen on Dec 13, 2018
Latest reply on May 29, 2019 by

Greetings All

I have an assignment where students submit via the external tool through Turnitin.  The assignment is set up correctly and has worked for nearly all students but I have one who on the assignment page Turnitin Inbox the submission shows and has a similarity score.  However, when looking at the same student same assignment the speedgrader shows no submission.  I've reached out to Turnitin support with vague results but wondering if anyone else has seen this happen in Canvas?


Thank you