We are continuing to have parents report and Invalid Pairing Code when attempting to become Observers. We've ruled out expiration times and typing errors. I know this has been an ongoing issue. Are there any fixes or advice since September?
Danelle, I don’t work directly with this functionality, but I’ve shared it with one of our Community experts and the K-12 group in the Community to help get you a response. Along with this, I’d also recommend contacting Canvas Support to see if they know what’s going on.
Hi Danelle - How are Observers using their pairing code? Are they using a browser or the Canvas Parent app?
They are trying both. A couple have been able to get in using a browser
after a few attempts. The Parent Canvas app hasn't worked at all for
becoming an Observer.
Danelle M Anderson
7th Grade MathMayville Middle School
920-214-5925 (text message or voicemail)
*“It is not so very important for a person to learn facts. ...The value of
an education... is not the learning of many facts, but the training of the
mind to think something that cannot be learned from textbooks.”* Albert
On Thu, Jan 3, 2019 at 2:09 PM firstname.lastname@example.org <
With the Canvas Parent app, it's really important to make sure that the observer selects the same school as their student. By default, the log-in goes to canvas.instructure.com...and the pairing code would most definitely be invalid.
When using Canvas Parent, Observers can look for Mayville OR by typing mayville.instructure.com into the empty field after tapping "Find My School". (How do I log in to the Canvas Parent app?)
If you have ruled out the expiration time -- 7 days is a lot! -- and typing errors, I agree with Kona. A support ticket and collaboration with your in-house Canvas administrator would be a great place to start. (How do I get help with Canvas?)
As you hear back from Support, it would be awesome to learn from your experiences! Please update the Community so if this happens to other districts, they have a starting place in their own troubleshooting.
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