Who else is seeing this issue when some instructors click the Arc global navigation option? It's one of the worst things possible for them to see the first week of classes...
Clint, knock on wood, but Arc has been working for us so far today. I also just checked and it's still working.
Sorry you're having problems! :-(
Masquerade as a few random instructors if you get a moment free.
I just logged in as a couple of our Instructors and it's working. Are you still down? Are the videos at least loading in the courses (Pages, Assignments, etc)?
Still "down". Videos are available in a course context but not global.
Hi Clint Jacobsen,
I posted on this issue yesterday too! I first made sure the the new domain address had been white-listed then I submitted a ticket to support.
Some teachers can get in today but not all, I was told by support that the issue is being caused by their servers and that it's been sent to the Engineering team for investigation.
Clint, you'd be interested to know that today faculty can't get into the Global Arc area; but I can as an Admin. Yet, teachers can access it directly from their courses. Agreed that this isn't the best time of year for this to be happening, but at least for us I've been able to point faculty in the direction of using Arc directly from within their courses and that's been working.
yup. we did that too, thanks
Hi, Clint Jacobsen
This also happened to me, when users would use the ARC without the email registered and configured on the Canvas.
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