My name is Prince.
I have a student whom I have failed to add to the system. She did not study last trimester. When I add her Student ID for search it shows me No users found, :
and it is the same thing that happens when I make search using her email address.
My biggest confusion comes in when I try to add her to the system like I would be adding her for the first time. I get the message "SIS ID is already in use:
I came to think that may be this student was once enrolled into the system and later on deleted.
May I kindly request you to guide me on what to do about this issue? How do I re-add to Canvas a user that was deleted previously?