AnsweredAssumed Answered

Re-Adding a Student to Canvas

Question asked by prince kagame on Jan 8, 2019
Latest reply on Jan 10, 2019 by Peter Love


My name is Prince. 


I have a student whom I have failed to add to the system. She did not study last trimester. When I add her Student ID for search it shows me No users found, :

and it is the same thing that happens when I make search using her email address.

My biggest confusion comes in when I try to add her to the system like I would be adding her for the first time. I get the message "SIS ID is already in use:

I came to think that may be this student was once enrolled into the system and later on deleted. 

May I kindly request you to guide me on what to do about this issue? How do I re-add to Canvas a user that was deleted previously?


Thank you.