If I send an email through canvas conversations and the individual reads his or her email via his or her personal email can that person respond to the email or do they have to respond in canvas. I am using the free version of canvas.
Mike, greetings! The beauty of Canvas is that the person who receives your message from Canvas in their email can respond directly from their email and it will go back into Canvas and show up in your Inbox and your email as well. The only thing this doesn’t work with is attachments. If you want to reply with an attachment you have to go back into Canvas to reply.
Hope this helps! Kona
Thank you Kona,
When I try to return a conversation from my personal email I get an error message. Do you know if a setting needs to be changed?
Sent from my iPad
Retrieving data ...