To my surprise and great frustration, I posted a long response to a student's question. The next day my response had disappeared. How is this possible
It's difficult for us in the Canvas Community to provide a guess about this without more information, such as if you were responding in a discussion, within an assignment in Speedgrader, within a Conversation (InBox), etc. Plus, none of us are going to be able to access your Canvas instance to take a deeper look. I suggest clicking the Help icon on the left side of Canvas and using the Report a Problem link so that Canvas support can take a deeper look. If something had been posted it's hard to imaging that it could just disappear without some sort of log or other indication of what happened and Canvas support would be the correct people to investigate that.
As Rick said, we're a global community of fellow Canvas users and don't have any access to your courses. The best we could do here is speculate. You may have thought you were contacting support when you followed the link from the help menu, sometimes it is unclear exactly which option to choose.
Since we're speculating, I'll share one place that I've seen messages disappear.
If I have a group assignment a leave a submission comment to someone who hasn't joined a group, then the comment seems to disappear. That frustrated me greatly last semester when I would write a lengthy explanation about their grade. It was there as long as I was in Speed Grader (at least I think it was), but then when I would reload SpeedGrader or go to the assignment, it was gone. I was going to go back and paste that comment to another student who turned it in later and had the same problem and couldn't find it the original message. I thought I had lost my mind, but the students assured me that they had seen it.
I finally tracked down what was happening and told students that even if you're not working together, you still need to put yourself in a group.
I did eventually find the comments I had left. There was a link to download the submission comments. It gets delivered as a PDF, which isn't as helpful as being in the list like they were for the students who followed the instructions.
Thank you both for responding. I have recently switched to Canvas from Blackboard, so I'm just learning the ropes. I'm working with colleagues, one of who set up the course, but doesn't reply to emails during the weekend.
I am nearly 100% certain that I posted as a reply in the discussion. In fact, I posted to another student shortly thereafter. I have no idea if not activating subscribe had anything to do with my problem, but in trying to discover what happened, I finally activated subscribe.
I finally discovered where my posts were. They were in Speed Grader under comments.
Again, thank you for responding.
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