We’re looking at ways to better integrate ServiceCloud and our in-house ticketing system. We’d like to be able to keep tickets in ServiceCloud (for easier escalation), but have the information also drop in our main system. (We're using SolarWinds, FWIW).
I’ve been reviewing the old Ticketing System Choice post, and also the ServiceCloud options post in Community. It seems like some of the email options might do the job, or just a straight-up email/web connector.
If you're not handling Canvas tickets using the ServiceCloud (cases.canvaslms.com) system, how are you doing it?