AnsweredAssumed Answered

Can't add users who do not have an account. Help.

Question asked by Aaron Black on Jan 14, 2019
Latest reply on Jan 14, 2019 by Kelley L. Meeusen

Like • Show 0 Likes0
Comment • 4

I am having trouble with adding users who do not yet have an account. I have followed the procedure "click on people tab" > "+ People" > Send the invite via e-mail, but no one has received the e-mail.

I saw a suggestion to add them manually by using the admin tab but I do not have an admin tab. I am the person setting this up so if I should have an admin tab please advise on how to get one (I am using the free for teacher version, if that matters).

Please advise on how I can add users, or fix the issue of e-mails not being delivered that are sent out from CANVAS.

Thank you.

Aaron Black Jan 14, 2019 11:18 AM

Correct Answer

Problem resolved. The users were not invited because I had not "published" the course. Thank you.

See the reply in context

No one else had this question

Outcomes

Kelley L. Meeusen

Jan 14, 2019 8:38 AM

Hi Aaron Black , and Welcome to the Canvas Community!

I do not use FFT, and so am not an expert but I did find this response at Adding new users to FFT

Use the following format:

John Smith <JohnSmith@example.com>;

Jane Smith <JaneSmith@example.com>;

If you must have first and last switched in order to sort (and the gradebook sort option won't work for you), then switch them around, but don't use commas.

It seems the boards are automagically adding some HTML. The email section should be <JohnSmith(AT)example.com> only, with the (AT) changed to @.

Then, on the next page, click the checkbox above all user names fields - should add them in."

Also, I will share your question with the Free-For-Teachers group, where the expertise you need hangs out.

Kelley

Actions

Aaron Black @ Kelley L. Meeusen on Jan 14, 2019 9:19 AM

Thanks for the reply. I tried to formats <email@gmail.com> and <email(AT)gmail.com> and it still didn't work. Thanks for the reply though, and thanks for sharing on the Free-For-Teachers group. -Aaron

Actions

Aaron Black @ Kelley L. Meeusen on Jan 14, 2019 11:18 AM

Problem resolved. The users were not invited because I had not "published" the course. Thank you.

2 people found this helpful

Actions

Kelley L. Meeusen

@ Aaron Black on Jan 14, 2019 11:22 AM

Aaron Black

Thank you for the lesson in humility! There I am, looking for the complex solution, when the simple one is staring me right in the face.

Or, as Bob Seger would say (emphasis mine)...............

"Here I am
On the road again
There I am
Up on the stage
Here I go
Playin' star again
There I go
Turn the page"

Kelley

Actions

4 Replies

Kelley L. Meeusen Jan 14, 2019 8:38 AM
Mark Correct
Correct Answer
Hi Aaron Black , and Welcome to the Canvas Community!

I do not use FFT, and so am not an expert but I did find this response at Adding new users to FFT

"
Use the following format:

John Smith <JohnSmith@example.com>;
Jane Smith <JaneSmith@example.com>;

If you must have first and last switched in order to sort (and the gradebook sort option won't work for you), then switch them around, but don't use commas.

It seems the boards are automagically adding some HTML. The email section should be <JohnSmith(AT)example.com> only, with the (AT) changed to @.

Then, on the next page, click the checkbox above all user names fields - should add them in."

Also, I will share your question with the Free-For-Teachers group, where the expertise you need hangs out.

Kelley
Like • Show 0 Likes0
Actions
- Aaron Black @ Kelley L. Meeusen on Jan 14, 2019 9:19 AM
  Mark Correct
  Correct Answer
  Thanks for the reply. I tried to formats <email@gmail.com> and <email(AT)gmail.com> and it still didn't work. Thanks for the reply though, and thanks for sharing on the Free-For-Teachers group. -Aaron
  Like • Show 1 Like1
  Actions
- Aaron Black @ Kelley L. Meeusen on Jan 14, 2019 11:18 AM
  Unmark Correct
  Correct Answer
  Problem resolved. The users were not invited because I had not "published" the course. Thank you.
  2 people found this helpful
  Like • Show 1 Like1
  Actions
  - Kelley L. Meeusen @ Aaron Black on Jan 14, 2019 11:22 AM
    Mark Correct
    Correct Answer
    Aaron Black
    
    Thank you for the lesson in humility! There I am, looking for the complex solution, when the simple one is staring me right in the face.
    
    Or, as Bob Seger would say (emphasis mine)...............
    
    "Here I am
    On the road again
    There I am
    Up on the stage
    Here I go
    Playin' star again
    There I go
    Turn the page"
    
    Kelley
    Like • Show 1 Like1
    Actions

Can't add users who do not have an account. Help.

Outcomes

Related Content

Recommended Content