Are there any issues on the Canvas app, both for students and teachers? I am an admin for Canvas in our school and have been receiving many reports that they cannot use Canvas on their mobile phones. As per their reports, they cannot login and error says that their password is incorrect. Password won't change either whenever they try the forgot password option.
Hi Francesca,
My teacher's and I used the app yesterday and no issues have been experienced or reported, did they try to delete the app and download again?
It might be best to contact support direct since it seems it's affecting a large population at your institution.