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Cannot access "canvas.instructure.com" course through mobile app

Question asked by Rachael Renk on Jan 17, 2019
Latest reply on Jan 22, 2019 by Ryan.Seilhamer@ucf.edu
  • Comment • 4

Hello,

 

I am an instructor and I set up my Canvas course on my own through Canvas. My course is accessed through a web browser by going to "canvas.instructure.com". I do not use or have a URL that is associated with my institution. Neither myself nor my students are able to use the Canvas mobile app. When we try to log in, it shoots us back to log in at our institution and then tells us we do not have an account. All of the help articles I have read only address using the mobile app with courses that are set up through the institution's "version" of Canvas. Like I said, this is not an institution's version, just one that I set up myself. How can we utilize the mobile app?

Ryan.Seilhamer@ucf.edu
Ryan.Seilhamer@ucf.edu Champion Jan 17, 2019 9:45 AM
Correct Answer

Rachael Renk,

 

Are you accessing your course by doing to following:  

  1. Open the app
  2. Tap on Find my School button
  3. Under "Find your school or district" type Free Canvas Accounts
  4. Tap Free Canvas Accounts
  5. Login to the app

 

Does this work for you or do you get stuck on step 5? Hope this helps!

 

If you can share a screenshot or quick video of the issue, I'll be happy to help further. 

 

Thanks. 

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