AnsweredAssumed Answered

Google Docs External Tool Submissions

Question asked by Jason Waltz on Jan 25, 2019
Latest reply on Jan 25, 2019 by Matt Hanes

Problem

  • Teacher creates an External Tool assignment with a Google Doc
  • Small number of students are unable to access the document as expected
  • These students are prompted to ask permission to access the Google Doc from the owner (the teacher)
  • Despite clearing cache/browsing history, updating browser, restarting, checking in with district network administrators, submitting and escalating a Canvas support ticket, and following Canvas support suggestions to remove tokens the problem persists

 

Questions

  • Are there others experiencing this same issue?
  • Have any solutions been found?

Outcomes