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SIS ID Already in use message

Question asked by Ray Senesac on Jan 31, 2019
Latest reply on Aug 20, 2019 by Justin Brooksby

We have an issue in which a we cannot push out a course shell to a teacher because Canvas gives us a message that tthe SIS ID is already assigned.  The teacher had an account that was manually created, but has since been deleted; and the SIS ID is not assigned to anyone else in the system. How do we manage the Canvas system so it allows the assignment of the SIS ID within  Canvas?