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Parent can log into one student account but not the other

Question asked by Samantha Star on Feb 5, 2019
Latest reply on Feb 6, 2019 by Kristin Lundstrum


I have a parent who has two children in the same class. It seems as though both accounts are now linked (even though they have different email addresses) She can only log into her daughter's account and not her son's. When she tries to log into her son's it says the password is wrong. 


How does this end up happening and how can I help her?