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Accessing Test Environment

Question asked by Keith Blunt on Feb 13, 2019
Latest reply on Feb 14, 2019 by Keith Blunt

I am having an issue regarding access to the test instance of our institutions Canvas; more specifically the schools LMS team has informed me that they cannot access the test environment from any browser or device whether on or off campus.  Further information from them indicates that every time they type or use the [org name] URL they get a 403: Forbidden error message. Are there any suggestions on how to resolve this issue?