Error while importing CSV. Please contact support

[ctapia1]

Hi,

I am upload a enrollment, user, courses csv files via the SIS Import Api and i am having this error "Error while importing CSV. Please contact support. (Error report 45090000006448363)". This is really hard to find why occurs this error, please if someone can help me.

Thanks

[kona]

 @ctapia1 , greetings! Have you contacted support to see if they had any recommendations? In addition, I have shared your question with the Canvas Developers‌ group in the Community to see if they can help!

Kona

[ctapia1]

Hi  @kona ,

Thank you for you answer.

Yes, I have contacted with support but they have not answered me and that is the reason why I post here.

[kona]

If you still haven't heard back from them, then I would try to contact Canvas Support at your specific school to see if they can help.

[debit]

Hello @ctapia1 were you able to resolve this? We are getting the same error.

[aasmund_kvamme]

We are also very interested in any help on this issue. @ctapia1  and @debit I have contacted Instructure support (and linked to this thread).