I am having problems viewing supplemental videos on Canvas. My instructor says he is not having problems opening them up, but my attempts say the video has not been unlocked yet. What do I do?
Donald, I’m sorry to hear that you’re having this problem! For something like this, your best bet would be to contact Canvas Support. To do this, go to one of the video in Canvas, click the Help link (bottom left), and Report a Problem.
Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment. Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.
This is an old problem that has been resolved. I don’t know why this message appeared in my inbox but I am having no problems at the moment. Thanks,
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