I'm having trouble watching the videos because it's loading. I tried doing it through my phone it look me like 1 hour just to do Success Essentials. If I can't do orientation how will I finish my homework when I start school?
Hi Nashalie and welcome to the Canvas Community! I am sorry to hear about the difficulty you are experiencing. I would suggest that you contact the department at your school that supports Canvas (IT, eLearning, etc.) and see if they can provide any suggestions. Playback of videos depends a lot on your internet speed, but can also be influenced by how the videos are included in Canvas. The experience can be very different if they are uploaded directly in Canvas, a link to YouTube in Canvas, or housed in other video streaming platforms such as ARC or Kaltura. Unfortunately, those here are unlikely to be able to help you with this situation. The Canvas Community is composed of fellow Canvas users from around the world. While great at answering many questions, something specific to one class or one institution normally needs to be directed to someone at that institution. You could try contacting Canvas Support using the question mark icon. Support can look at your class specifically and see if there is anything you can do aside from contacting someone at your institution.
I hope this helps and best wishes!
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