I have Iphone 6 and if i close the app, i have to log in again even if i close it for 5 seconds
Hello Hassna and welcome to the Canvas Community. I have a similar device and have not experienced this issue. Others here are probably more of an expert in the mobile app than I, but I would suggest you contact the Canvas support group at your institution about this problem. It may be that your institution has a setting in place to require users to log back in after closing the app for security or other purposes. You could also contact Canvas Support and see if they have insight into what may be happening. Canvas Support would be able to let you know if they have received similar reports, if so what an effective resolution may be, or if it is likely something with your phone specifically or the settings your institution has set up.
I hope this helps and best wishes!
This won't solve the problem, but we are a 1:1 iPad district and we always tell our students that when they are experiencing an issue with the app then they can always go to the browser and still access Canvas that way. We also have them keep a webclip on their iPad home screen for easy access. This may help when you are in a critical situation!
Retrieving data ...